FAQs

Coming to the Hospice can be an overwhelming experience, to help ease the transition we have created a list of FAQ's that you may have.

If you have any further questions please feel free to contact us directly.

Accessing Services

How can i be admitted to the Hospice?

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To be admitted to the Hospice you need to be referred. This referral can be done either by yourself, a loved one, your GP or other medical/nursing professional or hospital. The Hospice uses an electronic referral form located on the Home page of our website.

How much does it cost to stay at the Hospice?

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The Toowoomba Hospice is not for profit and as such will not charge our clients any room fees. We will ask that all clients pay for their own medications and provide personal items. We also contact any private health funds, pension schemes and/or government departments if funding can be provided through these avenues.

What do I need to bring with me when I am admitted?

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For a full list of what to bring please see the "Our Facility" page
https://toowoombahospice.funraisin.com.au/about/our-facility

What is the Toowoomba Hospices' position on Voluntary Assisted Dying?

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The Voluntary Assisted Dying Act 2021 has been introduced as law into Queensland.

At Toowoomba Hospice, we understand that some people may wish to explore the option of Voluntary Assisted Dying (VAD) and we respect every person's right to make their own choices as to what may be best for them.

Our mission at the Toowoomba Hospice is to provide safe, quality care in partnership with the community for those with a terminal illness. The Toowoomba Hospice provides palliative and respite care based on mutual respect, trust and individual needs to a variety of clients and their loved ones.

In conformity with our mission, at Toowoomba Hospice we do not provide services associated with voluntary assisted dying at our facility, such as access to the request and assessment process or access to the administration of a voluntary assisted dying substance.

Whilst not itself providing VAD services, Toowoomba Hospice will allow access for our clients to the VAD process to the extent required of us by the law including  the taking of reasonable steps to facilitate the transfer of clients to other places for their access to services.

For more information regarding VAD in Queensland, you may wish to visit the Queensland Health Website:

https://www.health.qld.gov.au/system-governance/legislation/voluntary-assisted-dying-act

Visitor Information

Does the Hospice have visiting hours?

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Our visiting hours are:

10am-1pm and 3pm-5pm daily.

These hours are aimed at allowing our clients peace and rest between visitors.

If these hours do not suit please contact the Hospice Registered Nurse on duty to arrange an alternate time.

Dose the Hospice have Covid restrictions in place?

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The Hospice complies with the current government advice and precautions based on the risk level for Covid-19. Risk levels range from low to high and restrictions change depending on the level. Please note these restrictions are subject to change based on risk level and individual client needs, if in doubt please talk with a staff member. If you are feeling unwell it is best to stay home and arrange another day to visit if possible.

Fundraising

How much does the Hopsice need to generate through fundraising to operate?

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Whilst we do receive some government and private health funding the Hospice relies heavily on the generosity of thre community to keep operating. On average the Hospice requires approximatly $964,000 annually.

Who do i contact to get more information on fundraising for the Hospice?

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Any requests for information regarding events or fundraising for the Hospice can be directed to our Events and Fundraising Coordinator, Mrs Amy Goldsmid. 
events@toowoombahospice.org.au  

How can you contribute to fundraising for the Hospice?

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There are many different ways to contribute to fundraising for the Hospice. You can donate directly through our website or in person. You can leave a bequest in your will. Alternitivly you may wish to hold an event with proceeds going towards the Hospice or attend on of the many social events held by the Hospice throughout the year. More information on upcoming events can be found in our events page.

Careers and Volunteering

How do i apply to work at the Hospice?

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The Hospice has a team on Registered Nurses, Personal Care assistants, administration and other support staff. We use both our website and employment platforms such as SEEK to advertise for positions open. We also welcome EOI for positions at any time. For more information on career opportunities currently being advertised please refer to the Careers page on our website.

How do i express my interest in becoming a volunteer at the Hospice?

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The Hospice greatly appreciates our wonderful team of volunteers and is always happy to receive EOI from potential volunteers. If you are interested in volunteering please send an enquiry to our volunteer coordinator via our volunteer page.

What do volunteers do at the Hospice?

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Our volunteers are essential to the day to day running fo the Hopspice. We have volunteers in the following positions:
- Kitchen hands/cooking
- Cleaning 
- Maintenance
- Gardening
- Fundraising
- Couriers 
- Reception work
- Florestry

What qualifications do i need to volunteer at the Hospice?

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We encourage all types of people to volunteer their time at the Hospice. Whilst there are no specific qualifications required we do require the following:
- Police check (valid from within the last 12 months)
- Completion of mandatory training (thi sis provided to volunteers upon commencement and includes basic fire safety and manual handling)
- Food handlers certificate (for kitchen volunteers only) this certificate can be completed upon commencement.
- Other task specific requirements may be requested depending on the volunteering role however all this will be advised before you commit to the position.

General

What other ways can i make a difference at the Hospice?

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You may wish to donate, fundraise, attend an event, volunteer or join the Toowoomba Hospice Assocation. All of these options help to contribute to the ongoing development of the Toowoomba Hospice.

How many people does the Hospice support annually?

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Every year is different however on average the Hospice supports over 150 individuals and their loved ones every year.

Are members of the public able to visit or view the Hospice?

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We welcome members of the public to view the Hospice if them or a loved one is considering being referred here. We recommend contacting the Hospice during business hours to arrange a visit. This way we can be sure to have staff availabel to show you around.

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